Frequently asked questions

Tours marked "Instant confirmation" are confirmed as soon as you book. For the others (private circuits, balloon flights, tailor-made trips) we check guide or camp availability and confirm within 24 hours — usually in under 2 hours.

Yes, from the "My booking" page (link in your confirmation e-mail). Most day trips can be cancelled free of charge up to 24 hours before departure; multi-day circuits follow a stricter policy shown on each tour page.

Almost every tour has a private version: a vehicle and guide just for you, at the time you choose. The price per person drops as your group grows; the exact price appears as soon as you enter the number of travellers.

No. Depending on the tour you can book now and pay on the day (cash in dirhams or euros), pay a deposit online and the balance on the day, or pay everything online by card.

Each tour page lists exactly what is and isn’t included. Tips are never mandatory. Monument entrance fees are included only where stated.

Online payments are always in euros. Amounts shown in dirhams, dollars or pounds are indicative.

Vehicles cannot enter the medina’s alleys. Your driver waits at the nearest car-accessible point to your riad; we send the exact location the day before, and riad staff can walk you there.

Clothes covering shoulders and knees are appreciated in villages. Bring good shoes for the Atlas, a jacket for evenings (the desert is cold at night, especially November to March), and sunscreen and a hat all year round.

Most are: child prices, car seats on request and a relaxed pace on private tours. Some activities have a minimum age (quad biking, balloon flights, Toubkal trek), always stated on the tour page.

Add your flight number when booking: we track the actual arrival time and the driver waits at no extra cost for up to 60 minutes after landing.

Your driver waits in the arrivals hall holding a sign with your name. We send you their first name and WhatsApp number the day before.

Agafay is a stony desert 45 minutes from Marrakech, ideal for an evening. Zagora (2 days) has small dunes and the Draa Valley. Merzouga (3 days) is the real Sahara with the tall dunes of Erg Chebbi — the longest drive, but the most spectacular.

Standard tents have real beds and shared bathrooms. The "deluxe" and "luxury" tent upgrades add a private bathroom, winter heating and more privacy.

Yes. Moments Marrakech is a Moroccan travel agency licensed by the Ministry of Tourism, based in Guéliz since 2004. Our guides hold the official guide licence.